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Fast Track Express Service Technician, Auto - Richmond, CA

Job Description:
Req/Job ID: 936350BR Employing Entity: Sears, Roebuck and Co.
Employment Category: Regular, Full-time Job Function: Automotive Store ID: 06928: Sears Auto Center If you are looking to become part of an auto center that really values your skills and ability to provide quality service, consider joining the sears auto center team .
Now is the perfect time to join as we are going through an exciting transformation of our business!! Joining our team as a Fast Track Express Technician rewards the hard work you put in to complete your certificate or degree in Automotive Technology.
The Fast Track Express Tech starts out being responsible for the successful tire, battery, and oil installation to customer vehicles, while following all automotive processes and procedures, and interacts daily with customers, Customer Service Advisor, other technicians, and the Auto Center Manager.
The Fast Track Express Tech's career develops quickly through productive work, industry-leading training and mentorship and reaches the advanced tech level in approximately 15-21 months.
Job Requirements Job Duties/Responsibilities: o Participates actively with team servicing of every customer vehicle to ensure fast, expert service o Dedicates work time to providing excellent customer service o Promotes teamwork to deliver times and accurate customer care during all operating hours o Demonstrates a sense of responsive urgency to every customer no matter what service is required o Uses the Quality Service Evaluation (QSE) form to understand customer service advisor's and customer service manager's instructions o Fulfills the customer's needs the first time, every time o Communicates with Auto Center Manager, Customer Service Advisor and other Technicians to meet Sears Automotive time standards and to exceed customer requirements o Adheres strictly to Sears Automotive Dress Code standards o Protects customer's vehicle with floor mats, seat/steering wheel covers and, if necessary, fender covers o Racks vehicle safely following Sears Automotive training o Performs Multi Point Inspection (MPI) visual inspections and communicate with customer service manager and/or customer service adviser within 10 minutes o Maintains back shop cleanliness and equipment calibration to Sears Automotive standards o Thanks customer, expressing appreciation for the business o Performs miscellaneous duties as assigned Required Skills: o Valid Drivers License o A degree or certificate in Automotive technology or closely related field of study for an accredited school o Willingness to commute or relocate in order to advance career o Successful completion of Sears Automotive Express Technician core curriculum o Commitment to safety: Use of appropriate personal protective equipment, back belt, safety glasses and safety shoes at all times o Maintenance of individual productivity as defined by the business sales per hour standard o Ability to stand and walk for prolonged periods of time o Ability to lift up to 50 pounds o Extended workdays of up to 10 hours, weekends and nights as necessary o Ability to handle stressful situations and work in a fast-paced environment o Ability to read and utilize reports o Extensive spoken communication for customer and associate relationship skills o Must have a valid driver's license Preferred Skills: o Speed and expertise when installing tires and batteries o Commitment to teamwork and mentoring others Education Requirements: HS Graduate or Equivalent Years of Related
Experience:
None License/Certificate Required: Yes Driver's License Required: Yes Age Requirement: 18+ #Stores, #Automotive 6928

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