Front Desk Eligibility Specialist


  • Greets, visitors, patients and vendors and connects them to the appropriate person
  • Responsible for patient reception and intake
  • Manages client flow from front desk to back office
  • Answers clinic phones and directs calls appropriately
  • Checking eligibility for each patient
  • Performs computer data entry and validation for registration, scheduling and other programs as assigned
  • Cash collections management (send cash to A/P, notify A/P if no cash has been collected)
  • Receives and distributes all incoming correspondence including mail, faxes, interoffice mail courier items and packages
  • Generate and maintain all current signage or new signage as requested
  • Generates correspondence as requested
  • Maintains appearance of waiting areas and reception desk
  • May provide back-up support for the Financial Eligibility Clerk/Cashier and Administrative Assistant
  • Maintains inventory of front desk supplies and forms.
  • Keeps statistical records as requested by Clinic Manager
  • Enters provider templates
  • Order supplies as needed
  • Make follow-up calls
  • Performs other duties as assigned by supervisor or Clinic Manager


  • Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change.
  • Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
  • Ability to prioritize competing work demands and tasks from clients or staff
  • Ability to work effectively and calmly under pressure in a positive, friendly manner
  • Work in a team-oriented environment with a number of professionals with different work styles and support needs.
  • Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
  • Make appropriate use of knowledge/ expertise/ connections of other staff.
  • Be creative and mature with a can do , proactive attitude and an ability to continuously scan the environment, identifying and taking advantage of opportunities for improvement.

Job Requirements

  • High school diploma or GED.
  • One year experience in the medical field
  • Excellent customer service and ability to maintain confidentiality.
  • Proficient in standard office software (Microsoft)

Job Preferences

  • Bachelor s degree in health science or a related field
  • Experience in working in a community health center.

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