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Customer Service Representative

Job Description

Excellent Customer Service

  • Provide outstanding customer service; recommend storage solutions and assist them with their storage needs
  • Welcome customers and make their move-in a positive experience through friendly interaction and knowledgeable guidance
  • Take pride in the appearance of your property; maintain a clean and debris-free location for a great customer experience
  • Consult and sell Public Storage packing and moving supplies

Day-to-Day Business

  • Work independently or with other team members at multiple locations
  • Days will consist of a mix of customer service and property upkeep
  • Make customer calls regarding their account, collections and other items; document notes on the computer system
  • Conduct daily physical storage unit inspection; confirm inventory availability and ensure spaces are secure and/or ready to rent
  • Manage, audit, balance cash drawer; prepare and make daily deposits
  • Perform cleaning and maintenance such as sweeping, mopping, picking up trash and wiping windows to ensure a great customer experience
  • Partner with District Managers and other team members to exceed company goals and expectations

BENEFITS

  • Hourly rate of $15. 00
  • On-site company housing at many locations
  • Extensive paid training and coaching plans to grow your interpersonal and business skills we want you to succeed!
  • Comprehensive group healthcare programs
  • 401(k) with generous employer match
  • Paid time off
  • Next level roles and career opportunities throughout the United States

Qualifications

Successful candidates come from a variety of customer-centered environments including retail, restaurant, fast food or other service based companies

  • Minimum one year of customer service and/or sales experience
  • Energetic, outgoing and delivers service with a smile
  • Strong communication, problem solving and time management skills
  • Valid and current driver's license with reliable personal transportation used during the work day
  • Can work from 9:30 am to 6:00 pm any day of the week, including weekends and holidays
  • Adaptable comfortable working alone or with other team members at multiple locations
  • Proficient in Windows-based computer programs and data entry such as account notations and balancing daily transactions
  • Perform cleaning and maintenance such as sweeping, mopping, picking up trash and wiping windows

Additional Information

All your information will be kept confidential according to EEO guidelines.

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